Terms of Use

Last updated: 19 March 2026

These Terms of Use ("Terms") govern your use of the Zyxmora website (zyxmora.com) and the cleaning services provided by Zyxmora ("we", "our", "us"), a residential deep cleaning and end-of-tenancy cleaning company operating in Birmingham, UK. By using our website or booking our services, you agree to be bound by these Terms.

1. Services

Zyxmora provides residential cleaning services in the Birmingham and wider West Midlands area, including but not limited to:

• Whole-property deep cleaning
• End-of-tenancy cleaning
• Oven and kitchen specialist cleaning
• Professional carpet cleaning (hot water extraction)

All services are subject to availability and are carried out during our standard operating hours: Monday to Saturday, 7:00 am to 8:00 pm, and Sunday, 9:00 am to 5:00 pm.

2. Booking and Confirmation

• Bookings can be made via our website contact form, by email at support@zyxmora.com, or by telephone on 0121 647 0195.
• A booking is confirmed only when you receive written confirmation from us (by email or SMS).
• Quotes are valid for 14 days from the date of issue unless otherwise stated.
• Prices quoted are inclusive of VAT where applicable and include all standard cleaning products and equipment.

3. End of Tenancy Cleaning — Specific Terms

Our end-of-tenancy cleaning service is designed to meet the standards required by letting agents and landlords for deposit release. The following specific terms apply:

• The property must be vacant of all personal belongings before the clean commences. We are unable to clean around furniture or stored items.
• Utilities (water, electricity and heating) must be operational on the day of the clean.
• You must provide us with all necessary keys or access arrangements at least 24 hours before the scheduled clean.
• Our end-of-tenancy clean follows a comprehensive 60+ point checklist. A copy of this checklist is available on our website and can be provided upon request.
• If your letting agent or inventory clerk requires specific additional tasks beyond our standard checklist, please inform us at the time of booking.

4. Deposit-Back Guarantee

The Deposit-Back Guarantee is subject to the following conditions:

1. The guarantee applies exclusively to our End of Tenancy Cleaning service, not to other service types.
2. You must notify us of any cleaning-related deposit dispute within 72 hours of the inventory check or landlord inspection.
3. You must provide us with a copy of the inventory report, checkout report, or written communication from the landlord/agent specifying which cleaning items are unsatisfactory.
4. The guarantee does not cover pre-existing damage, wear and tear, staining that was present before our clean, or issues unrelated to cleaning (e.g., damage to walls, fixtures, or furnishings).
5. We must be given reasonable access to the property to carry out the re-clean within 5 working days of your claim.
6. The guarantee does not apply if any other person has accessed or occupied the property between our clean and the inspection.
7. The guarantee covers one re-clean. If the dispute remains unresolved after the re-clean, our liability is limited to a full refund of the cleaning fee paid.

5. Cancellation Policy

• More than 72 hours' notice: Full refund or free rescheduling at your convenience.
• Between 24 and 72 hours' notice: A cancellation fee of 30% of the quoted price applies, or you may reschedule once at no charge.
• Less than 24 hours' notice: A cancellation fee of 50% of the quoted price applies.
• No-show or same-day cancellation: The full quoted price is payable. If our team arrives at the property and is unable to gain access or commence work due to reasons within your control, the full fee applies.

Cancellations must be communicated by email to support@zyxmora.com or by telephone on 0121 647 0195.

6. Rebooking Policy

• You may reschedule your booking once free of charge provided you give at least 72 hours' notice.
• Rescheduled bookings are subject to availability and must take place within 30 days of the original booking date.
• Second and subsequent reschedules may attract an administrative fee of £15.
• If you wish to rebook a different type of service (e.g., upgrade from a deep clean to an end-of-tenancy clean), a revised quote will be provided and any price difference is payable before the service commences.

7. Payment Terms

• Payment is due upon completion of the cleaning service unless otherwise agreed in writing.
• We accept payment by bank transfer, debit card and credit card.
• For end-of-tenancy cleans where the tenant will not be present at the property after the clean, we may require payment in advance.
• Late payments may incur interest at 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

8. Our Liability

• We carry public liability insurance for all cleaning work carried out in your property.
• If any damage is caused to your property directly as a result of our negligence, please report it to us within 24 hours of the service. We will assess the claim and, where liability is accepted, arrange repair or compensation.
• We are not liable for damage caused by pre-existing defects, faulty appliances, or fragile items not disclosed to us before the clean.
• Our total liability for any claim shall not exceed the value of the cleaning service fee paid.
• We are not liable for indirect or consequential losses, including but not limited to loss of rental income.

9. Access and Property Conditions

• You are responsible for ensuring safe and unobstructed access to all areas of the property that require cleaning.
• If our team identifies any health or safety risks (e.g., biohazard materials, structural damage, pest infestations), we reserve the right to decline or pause the service. A partial charge may apply for work completed.
• We require the property to have running water and electricity for the duration of the clean.

10. Website Use

• The content on zyxmora.com is provided for general information purposes and does not constitute professional advice.
• We make reasonable efforts to keep the website content accurate and up to date, but we do not guarantee its completeness or accuracy.
• You may not reproduce, distribute, or commercially exploit any content from our website without our prior written consent.

11. Intellectual Property

All content on zyxmora.com, including text, images, logos, and design elements, is the property of Zyxmora or its licensors and is protected by copyright and intellectual property laws of England and Wales.

12. Amendments

We reserve the right to amend these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes have been posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any questions about these Terms:

• Email: support@zyxmora.com
• Phone: 0121 647 0195
• Address: Zyxmora, Széchenyi tér 12, 7621 Pécs

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