Last updated: 19 March 2026
Zyxmora ("we", "our", "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store and share your personal information when you use our website (zyxmora.com) or our residential deep cleaning and end-of-tenancy cleaning services in Birmingham, UK.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
1.1 Information you provide directly
- Contact details: full name, email address, telephone number, postal address
- Property information: property type, number of bedrooms, address of the property to be cleaned
- Booking details: preferred dates, specific cleaning requirements, access instructions
- Payment information: we do not store payment card details on our servers; payments are processed securely through our third-party payment provider
- Communications: any messages, feedback or complaints you send to us
1.2 Information collected automatically
- Device information: IP address, browser type and version, operating system
- Usage data: pages visited, time spent on pages, referring website
- Cookies: see our Cookie section below for details
2. How We Use Your Information
We process your personal data for the following purposes under the lawful bases indicated:
| Purpose | Lawful Basis (UK GDPR) |
|---|---|
| Providing cleaning quotes and booking confirmations | Contract performance (Art. 6(1)(b)) |
| Delivering our cleaning services to your property | Contract performance (Art. 6(1)(b)) |
| Sending service confirmations, invoices and receipts | Contract performance (Art. 6(1)(b)) |
| Responding to enquiries and customer support | Legitimate interest (Art. 6(1)(f)) |
| Improving our website and services | Legitimate interest (Art. 6(1)(f)) |
| Sending marketing communications (only with consent) | Consent (Art. 6(1)(a)) |
| Complying with legal obligations | Legal obligation (Art. 6(1)(c)) |
3. Data Sharing
We do not sell your personal data to third parties. We may share your information with:
- Our cleaning staff: property address and access details necessary to deliver the service
- Payment processors: to process your payments securely
- Letting agents or landlords: only where you have expressly requested us to provide cleaning reports or invoices to a third party in connection with an end-of-tenancy clean
- Legal and regulatory authorities: where required by law or to protect our legal rights
- IT service providers: who host and maintain our website and business systems, under strict data processing agreements
4. Data Retention
- Booking and service records: retained for 6 years after the service date for accounting and legal purposes
- Contact form enquiries: retained for 12 months if no booking is made
- Marketing consent records: retained for as long as consent remains active, plus 12 months after withdrawal
- Website analytics data: anonymised and retained for 26 months
5. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your data where there is no compelling reason for continued processing
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object: object to processing based on legitimate interests or direct marketing
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at support@zyxmora.com or write to us at Széchenyi tér 12, 7621 Pécs. We will respond within 30 days.
6. Cookies
Our website uses cookies to enhance your browsing experience:
- Essential cookies: necessary for the website to function (e.g., cookie consent preference)
- Analytics cookies: help us understand how visitors use our site (anonymised)
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption on our website
- Secure access controls for staff handling personal data
- Regular security reviews of our systems and processes
- Data processing agreements with all third-party providers
8. International Transfers
Your personal data is stored and processed within the United Kingdom. We do not transfer personal data outside the UK unless adequate safeguards are in place as required by UK GDPR.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.
11. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Telephone: 0303 123 1113
12. Contact Us
For any questions about this Privacy Policy or your personal data:
- Email: support@zyxmora.com
- Phone: 0121 647 0195
- Address: Zyxmora, Széchenyi tér 12, 7621 Pécs